Opt-in/out Flow Diagrams

Double Opt-in

The below diagram titled flow process when a mobile subscriber is opted-in via the API using double opt-in. Once triggered, the SMS API will then deliver an opt-in request message to the mobile subscriber asking if they would like to opt-in from a communication short code to recurring messaging.

Once the subscriber replies "Yes," cloudwi.re will post that response to your web service and change the subscriber's status to opted-in. The SMS API will then deliver the relevant opt-in confirmation message to the mobile subscriber notifying them of a successful subscription.

Single Opt-in

The below diagram titled flow process when a mobile subscriber is opted-in via the API using single opt-in. Once triggered, the SMS API will then deliver an opt-in confirmation message and the subscriber's status will be changed to opted-in and messaging may commence.

Send Opt-out

The diagram below outlines the flow taken when a subscriber sends STOP or other compliance opt-out keyword to the communication short code. Once initiated, 2-way communication between the store and the subscriber can no longer occur and any attempt to send the subscriber a message will be errored out by the SMS API. In order to opt back in, the subscriber must send an opt-in keyword to the marketing short code. If the opt-in is being initiated by the API, double opt-in is required.